Effective Date: 1 July 2024
1. General Information
At Zelta.pk, we are committed to providing you with reliable and efficient shipping services. Our shipping policy outlines the terms and conditions related to the delivery of products purchased from our online store.
2. Shipping Methods and Costs
- Free Shipping: We offer free shipping on all our products. The cost of shipping is already included in the price of the items.
- Shipping Provider: Products are shipped directly from our suppliers in China, ensuring that you receive the best possible prices and the most efficient delivery service.
3. Order Processing
- Order Confirmation: Once your payment is successfully processed through PayCeC, PayFast, Easypaisa, or Bank Transfer, you will receive an order confirmation email, including your order details and a unique order ID.
- Processing Time: Orders are typically processed within 1-3 business days. Please note that orders are not processed or shipped on weekends or holidays.
4. Shipping Time
- Standard Shipping: The estimated delivery time for most orders is 15-30 business days. Delivery times may vary depending on your location and the specific supplier.
- Multiple Shipments: Since we source products from different suppliers, items in your order may be shipped separately and arrive at different times.
- Tracking Information: Once your order is shipped, you will receive a tracking ID via email. You can use this tracking ID to monitor the status of your shipment through our website’s tracking page or by contacting our customer support team via chat.
5. Delivery Issues
- Delayed Delivery: If your order is delayed, please contact our customer support team via email at admin@zelta.pk or call us at +923129884313. We will do our best to resolve any issues and keep you informed of your order’s status.
- Lost or Stolen Packages: If your package is lost or stolen, please contact our customer support team immediately. We will work with the supplier and shipping provider to locate your package or provide a suitable resolution.
6. International Shipping
- Customs and Import Duties: Orders shipped to countries outside of China may be subject to customs and import duties. These charges are the responsibility of the recipient. Please check with your local customs office for more information.
7. Customer Support
If you have any questions or concerns about your order, please contact our customer support team. We are available to assist you via email and chat services available on our website.
8. Contact Information
If you have any questions about our Shipping Policy, please contact us at:
Zelta.pk
JAVED PLAZA, MAIN ADYALA ROAD, OFF NO. 03, NEAR MADRASA BAB-UL-ISLAM, RAWALPINDI PAKISTAN
Email: admin@zelta.pk
Phone: +923129884313
Thank you for shopping with Zelta.pk. We appreciate your business and are committed to providing you with the best possible service.
