Effective Date: 1 July 2024
1. Payments
1.1 Accepted Payment Methods
At Zelta.pk, we strive to make your shopping experience convenient and secure. We accept the following payment methods:
- Credit/Debit Cards: Through PayCeC and PayFast
- Mobile Payment Solutions: Easypaisa
- Bank Transfer: Direct bank transfers to our designated accounts
1.2 Payment Processing
- Credit/Debit Cards: All credit/debit card transactions are processed through PayCeC and PayFast, ensuring the protection of your financial information.
- Mobile Payments: Transactions via Easypaisa are quick and secure.
- Bank Transfers: For payments via bank transfer, please follow the instructions provided at checkout. Your order will be processed once the payment is confirmed.
1.3 Order Confirmation
Upon successful payment, you will receive an order confirmation via email, including the details of your purchase and a unique order ID for tracking purposes. If you do not receive a confirmation email within 24 hours, please contact our customer service team.
2. Refunds
2.1 Refund Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may request a refund under the following conditions:
- The item is returned in its original condition, unused, and in its original packaging.
- The refund request is made within 14 days of the delivery date.
2.2 Non-Refundable Items
Certain items are not eligible for refunds, including:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., cosmetics, skincare products)
- Custom or personalized items
- Clearance or sale items
2.3 Refund Process
To initiate a refund, please follow these steps:
- Contact Customer Service: Reach out to our customer service team via email at admin@zelta.pk or call us at +923129884313 to request a return authorization.
- Return the Item: Once your return is authorized, securely package the item and include your original receipt or proof of purchase. Ship the item directly to the supplier’s address provided to you by our customer service team.
- Inspection and Approval: Upon receiving your returned item, the supplier will inspect it to ensure it meets the eligibility criteria. We will notify you of the approval or rejection of your refund.
- Refund Issuance: If your refund is approved, it will be processed within [Insert Number of Days] business days. The refund will be issued to your original method of payment.
2.4 Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check Your Bank Account: It may take some time before your refund is officially posted.
- Contact Your Credit Card Company: Refunds may take some time to appear on your statement.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and still have not received your refund, please contact us at admin@zelta.pk or +923129884313.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at admin@zelta.pk and send your item to the supplier’s address provided by our customer service team.
4. Shipping Costs
- Free Shipping: We offer free shipping on all our products.
- Return Shipping Costs: If you return an item due to a complaint, you will be responsible for paying the shipping costs for returning your item directly to the supplier. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Contact Us
If you have any questions about our Payments and Refund Policy, please contact us at:
Zelta.pk
JAVED PLAZA, MAIN ADYALA ROAD, OFF NO. 03, NEAR MADRASA BAB-UL-ISLAM, RAWALPINDI PAKISTAN
Email: admin@zelta.pk
Phone: +923129884313
