Effective Date: 1 July 2024

Welcome to Zelta.pk. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General

These Terms and Conditions govern your use of our website and the purchase of products from Zelta.pk. By using our website, you agree to these Terms and Conditions in full. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use our website.

2. Order and Acceptance

2.1 Placing an Order: By placing an order on Zelta.pk, you make an offer to purchase the products you have selected based on these Terms and Conditions. All orders are subject to acceptance by Zelta.pk, and we reserve the right to reject any order without providing reasons.

2.2 Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email serves as an acknowledgment that we have received your order. It does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

3. Products and Availability

3.1 Product Description: We strive to provide accurate descriptions of the products available on Zelta.pk. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.

3.2 Availability: Product availability is subject to change without notice. While we strive to maintain an accurate inventory, there may be instances where a product is out of stock or unavailable.

4. Pricing and Payment

4.1 Pricing: All prices are listed in Pakistani Rupees (PKR) and include free shipping. Prices are subject to change without notice.

4.2 Payment Methods: We accept the following payment methods:

• Credit/Debit Cards: Through PayCeC and PayFast
• Mobile Payment Solutions: Easypaisa
• Bank Transfer: Direct bank transfers to our designated accounts

5. Shipping and Delivery

5.1 Shipping Methods: We offer free shipping on all products. Products are shipped directly from our suppliers in China or from our warehouse in Pakistan, depending on the item.

5.2 Delivery Time: Delivery times may vary depending on the product’s origin. For dropshipping products from China, the estimated delivery time is 15-30 business days. Products from our Pakistan warehouse are typically delivered within 3-7 business days.

5.3 Tracking Information: Once your order is shipped, you will receive a tracking ID via email. You can use this tracking ID to monitor the status of your shipment through our website’s tracking page or by contacting our customer support team via chat.

6. Returns and Refunds

6.1 Return Policy: If you are not satisfied with your purchase, you may request a return within 14 days of the delivery date. The item must be in its original condition, unused, and in its original packaging.

6.2 Non-Refundable Items: Certain items are not eligible for refunds, including perishable goods, personal care items, custom or personalized items, and clearance or sale items.

6.3 Return Process: To initiate a return, contact our customer service team via email at admin@zelta.pk or call us at +923129884313. Once your return is authorized, securely package the item and ship it to the supplier’s address provided by our customer service team.

6.4 Refunds: Upon receiving your returned item, the supplier will inspect it to ensure it meets the eligibility criteria. If approved, the refund will be processed within [Insert Number of Days] business days and issued to your original method of payment.

7. Customer Support

7.1 Support Services: We provide customer support via email and chat services available on our website. Our support team is available to assist you with any questions or concerns regarding your order.

8. Liability and Indemnity

8.1 Limitation of Liability: Zelta.pk will not be liable for any indirect, special, incidental, or consequential damages arising from the use of, or the inability to use, the products or services offered on our website.

8.2 Indemnity: You agree to indemnify, defend, and hold harmless Zelta.pk, its officers, directors, employees, and suppliers from and against all claims, liabilities, damages, losses, costs, and expenses arising out of or related to your use of our website or breach of these Terms and Conditions.

9. Privacy Policy

We value your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and protect your information. See Policy Page.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website following any changes indicates your acceptance of the new Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising out of or related to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in Rawalpindi, Pakistan.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Zelta.pk
JAVED PLAZA, MAIN ADYALA ROAD, OFF NO. 03, NEAR MADRASA BAB-UL-ISLAM, RAWALPINDI PAKISTAN
Email: admin@zelta.pk
Phone: +923129884313

Thank you for shopping with Zelta.pk. We appreciate your business and are committed to providing you with the best possible service.